On an ipccx implementation im using a script, which does regular stuff like checking holydays, business hours, etc. To do that, I leave the variables "opens_at" and "closes_at" with the option "parameter" checked, to let the customer choose the value on the application, in crs.
The script does the following: "opens_at" is defined as T[09:00:00 AM] and "closes_at" as T[07:00:00 PM]. Then I use the function T[now] to find out the time when the call was placed. After comparing T[now] with "opens_at" and "closes_at" the script will prompt a "closed office" or queues the call to a free agent. It works fine for the first day but after that, the office will be closed forever and ever, unless I press the "Update" button on the application management (every day, after midnight). Does anyone is using T[now] and the script is working correctly?
