Problems with ability to dial extension during menu

[plancanada]

I am having problems with a script that I created. During my debugging steps it was working but as soon as I finish my session on IPCC it stops working. I am using IPCC 3.5 Express.

I have attached my script, if someone can find what is wrong because I can?t.

All the extensions start with 2, 3 or 4

[plancanada]

Can anyone help me out? I have my manager asking me daily about this.

Thank you

[mmelbourne]

Which part of the script doesn't work, and what are the symptoms?

[plancanada]

the dial by extension from main menu. GetDigitalString that is labeled English Main Menu. When I recreate that section it works when I am doing debugging but as soon as I close the session on IPCC it stops working.

Under the Get Digital String > Switch String > Default. It gets to the second if statement and goes back to the Menu.

[mmelbourne]

It appears you don't have anything under the Successful branch of the sExtension=Get Digit String step, and the step is expecting 6 digits. If you dial 6 digits the Successful branch would be chosen (rather than Timeout or Unsuccessful); does adding a jump to the Switch statement in the successful branch make any difference? Are you dialling 6 digits? The other single digit options would have to wait for the timeout before they are handled.

[plancanada]

Turns out we are going to go with 3rd party support on this.