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New Member

Problems with ability to dial extension during menu

I am having problems with a script that I created. During my debugging steps it was working but as soon as I finish my session on IPCC it stops working. I am using IPCC 3.5 Express.

I have attached my script, if someone can find what is wrong because I can?t.

All the extensions start with 2, 3 or 4

5 REPLIES
New Member

Re: Problems with ability to dial extension during menu

Can anyone help me out? I have my manager asking me daily about this.

Thank you

Silver

Re: Problems with ability to dial extension during menu

Which part of the script doesn't work, and what are the symptoms?

New Member

Re: Problems with ability to dial extension during menu

the dial by extension from main menu. GetDigitalString that is labeled English Main Menu. When I recreate that section it works when I am doing debugging but as soon as I close the session on IPCC it stops working.

Under the Get Digital String > Switch String > Default. It gets to the second if statement and goes back to the Menu.

Silver

Re: Problems with ability to dial extension during menu

It appears you don't have anything under the Successful branch of the sExtension=Get Digit String step, and the step is expecting 6 digits. If you dial 6 digits the Successful branch would be chosen (rather than Timeout or Unsuccessful); does adding a jump to the Switch statement in the successful branch make any difference? Are you dialling 6 digits? The other single digit options would have to wait for the timeout before they are handled.

New Member

Re: Problems with ability to dial extension during menu

Turns out we are going to go with 3rd party support on this.

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