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Prompt field when defining a CSQ in UCCX 5.0

Hi,

When defining a CSQ in UCCX 5.0 there is a field for "Prompt". The admin guide helpfully describes this as ".wav prompt file to associate with the CSQ".

I cannot find any details of how this prompt is used. Is anyone able to explain what the purpose of this prompt is and how to configure scripts to use it.

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Re: Prompt field when defining a CSQ in UCCX 5.0

If you have UCCX 5 Premium this identifies the CSQ to supervisors when doing remote monitoring.

Re: Prompt field when defining a CSQ in UCCX 5.0

Thanks for the response.

It is not what I was hoping for (whisper to agent) but I can the purpose of it now.

Do you have a link to any documentation that explains it in more depth?

thanks again.

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