Are you using CAD? CAD has an admin workflow tool that allows you to create "voice contact workflows". These allow actions to take place based on call events, "ringing" being one of the events.
One of the actions that can be setup is the launch external app action which could be setup to launch windows media player with the prompt file as a launch arguement. You can also pop a notification window with a message to the agent.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...