Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Prompts stop working

I have a script that has selections 1, 2, 3 for dfferent queues and it works as intended from 7am until 7pm. After 7pm selection 1 works but selection 2 and 3 play our closed message but we don't close until 11pm. I do not find any reference to "Time of Day" in the script. Any help would be great.

This is Cisco Application Administration - 3.1(2).

2 REPLIES

Re: Prompts stop working

If you have express environment CRS editor has the time of day feature is readily available. You can launch help and type time of day that should do it.

Attaching a sample script that has time of day hope it helps.

for enterprise you have the editor with time of day as well.

Good luck,

Baseer.

New Member

Re: Prompts stop working

i suggest you run Debug on the script when dialing in, then you will se the steps and what action it takes when you get the closed prompt

101
Views
0
Helpful
2
Replies