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New Member

Pulling a Call from Agent back to IVR

Hi

I have seen at least one request in this forum for this, but with no answer to it.. Has any one implemented this feature in IPCC Express (CRS Script)?

What I am looking for is following:

- Call arrives in Script, and selects agent.

- When the Call is with agent, after specific Time interval (Which is defined in inbound script), the call should be disconnected from agent and pulled back into IVR for further processing.

Cheers

1 REPLY
New Member

Re: Pulling a Call from Agent back to IVR

Hi

well there is a conceptuall error in what you are asking unless the Agent forward it back to the IVR it's not feasable

sinc once the call is sent to the agent the Script have no control on it

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