Hi
I have seen at least one request in this forum for this, but with no answer to it.. Has any one implemented this feature in IPCC Express (CRS Script)?
What I am looking for is following:
- Call arrives in Script, and selects agent.
- When the Call is with agent, after specific Time interval (Which is defined in inbound script), the call should be disconnected from agent and pulled back into IVR for further processing.
Cheers