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Push SkillGroup to IP Phone

Hello,

We are using IPCCE 7.1.x, CM 4.x and CAD 7.1.x. Our users wanted to see the skill group the call came in displayed in both their CAD desktop and on their IP phone.

I have modified my scripts to put a 'skill group' description into call var6 and changed the CAD desktop layout to display the contents of call var6 (which has my skill group in it) however our users also would like this description displayed on their IP phone.

Can anyone point me in the right direction on how I can push this description to our IP phones?

Thanks!

Barry

3 REPLIES
Anonymous
N/A

Re: Push SkillGroup to IP Phone

You can Contact any of these in order to receive assistance with IVR custom scripts:

1)Cisco Developer Support at http://www.cisco.com/en/US/products/svcs/ps3034/ps5408/ps5418/serv_home.html.

2) Email address: ask-icd-ivr-support@external.cisco.com.

Silver

Re: Push SkillGroup to IP Phone

You can do that by defining a new service for IP-Phones on your CCM, putting an asp Page on your DAW and displaying what you want, here is a script posted by netbakter, which works great:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1ddde19b

Just adjust it, so you can display SG description/Name.

Re: Push SkillGroup to IP Phone

This is excellent, thank you very much!

Barry

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