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Bronze

Put agent back in ready mode

Is there a way to set agent back to Ready mode if he/she missed the previous call from the queue.

Thanks.

Dat Pham

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Re: Put agent back in ready mode

Under system --> parameters you have a golobal setting "Agent State after Ring

No Answer" simply change it to Ready. Keep in mind that this is global and will affect all agents.

Chris

3 REPLIES
Hall of Fame Super Silver

Re: Put agent back in ready mode

Do you have IPCC Express or Enterprise?

Chris

Bronze

Re: Put agent back in ready mode

Chris,

I have IPCC Express.

Thanks.

Dat Pham

Hall of Fame Super Silver

Re: Put agent back in ready mode

Under system --> parameters you have a golobal setting "Agent State after Ring

No Answer" simply change it to Ready. Keep in mind that this is global and will affect all agents.

Chris

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