Putting customer to an IVR flow for input when agent is handling a call
We have a UCCE (ICM) requirement that their agent are able to collect some customer input from the IVR when the agent is talking to the customer. i.e. ICM has already distribute the call to a agent. After the customer input the information, the agent are also able to get the customer input.
Is there anyone know if it's possible to do such kind of features in UCCE / ICM? The most difficult part I think will be showing the caller's input in the agent desktop.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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