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Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

QM 2.7(2) Problem

Hi,

I have implemented QM 2.7(2) on our customer site and right now I have 2 problems.

1. Our customer uses advance licenses but they want to record voice only,

so I tried to disable screen recording by uncheck screen recording in QM workflow

and restart testing client but it didn't effect, client still continue to record the screen after rebooted.

I wait until end of day and try again, it still didn't work.

2. Our customer want to change time-format in QM Desktop Program from 12 hours to 24 hour,

I tried to change windows time-format on both server and clients but time-format in QM Desktop still shown

in 12 hours

QM expert help me please!!!!

Regards,

Tinnakorn

2 REPLIES
Bronze

Re: QM 2.7(2) Problem

For your first question, I think with advanced licenses, it automatically does screen recording for any QM workflows. If you just want audio recording you have to setup archive workflows.

Not sure about your second question unfortunately, don't know of a way to do that myself if there is one...

Cheers,

Nathan

Re: QM 2.7(2) Problem

Thanks Nathan.

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