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QM - 9.0.1 CALL RECORDING

Hi All - We have QM - 9.0.1, Agent made O/ B call the call got recorded sucessfully where it shows shows that the call duration is 4:38 in GUI but when we play the record it show 14 seconds.

Checked DB CCR table, observerd that call Duration was 278000, Can you please help me out in getting vactual time value from DB CCR table.

Can you please let me know what could tigger this issue, also informed my vendor to check call duration in CDR Report.

SIVANESAN R       

SIVANESAN R
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