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New Member

QM Enable Devices for Recording

Hi.  We're trying to setup QM 9.0.1 for the first time and when we go to VoIP Devices > Enable Devices for Recording we get Failed to find devices.  I thought this would have been an AXL problem so I created a new Application User in CUCM and configured this username & password under SOAP AXL Access but still get the same error.  Any suggestions what might be the problem?  Thanks.

6 REPLIES
New Member

In order to see the devices

In order to see the devices in QM you need t create qmJtapi device pool in CM and add the device you want to record.

 

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New Member

I have created a device pool

I have created a device pool in CUCM called qmJtapi, have added my IP phone to it and reset it, but am still seeing the same error in VoIP Devices > Enable Devices for Recording "Failed to find devices".

I've run Wireshark on the QM server and when I click the Find button I see a HTTP request - http://<cucm ip address>/CCMApi/AXL/V1/soapisapi.dll - followed by a response of 404 Not Found from the CUCM.

New Member

Please go over a

Please go over a configuration guide. You may have missed somethings.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/cmfsgd601/fsmr.html#wp1047595

Super Bronze

Hi1) That device pool advice

Hi

1) That device pool advice sounds like mumbo jumbo to me! I wouldn't do that.

2) The http://<cucm ip address>/CCMApi/AXL/V1/soapisapi.dll URL is the AXL URL for CM4.x. The Linux servers have a shorter URL of https://server:8443/axl/.  However... I don't think you get to specify the CUCM version you use, so lets check basics first - have you enabed the 'AXL' service on the CUCM server you see it making the call to?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Aaron, thanks for your reply.

Aaron, thanks for your reply.  I wondered if it was a version incompatibility issue so I upgraded QM to v10.5 and in there you do get a extra box where you can specify the version of CUCM.  With the right verion selected this version of QM was able to find devices, so I am assuming it was a version thing.  Cheers.

Super Bronze

HiGlad to be of help!Please

Hi

Glad to be of help!

Please remember to rate responses and mark questions as 'answered' when appropriate to highlight useful content...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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