I'd first turn on debug CAD desktop logs then check to see if the IPC action is being sent by CAD to the correct destination and port (remember that the type of recording changes where you send the event, if you are doing desktop recording then you send the IPC event locally but if it's server or network recording then you need to send the event to the server on the correct port).
If you're doing desktop recording I'd then check the SqmService logs locally on the desktop in the WFO_QM\log directory to see if you see the event from CAD and then work from there. Likewise if it's server or network recording, check the logs on the server for the event.
That should give you an idea of if at least the communication is flowing correctly between the different components
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...