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QM recording files not uploaded from agent to voice server

Dears,

i am facing a problem in voice recordings upload from the machine on which the recording software is installed to the voice server which is the Quality Management server.

How can i find the error?

Can anyone help?

1 REPLY

Re: QM recording files not uploaded from agent to voice server

does anyone know at which time the recordings are uploaded from the agent to the voice server?

Is it uploaded directly to the server or it takes some time to be uploaded?

Please advice

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