Quality and WorkForce Management ACD data and some problems
I installed the Quality / Adv Quality Mgt. and than i installed workforce management services. I have access panels each service no problem. But, I constantly getting the following mail from WFO and I do not know how to solve
The Capture Service is failing to capture ACD data.
Action: Contact technical support.
Other problem; I can't see anything about my agents, teams or etc. when i open WFO web management page or Quality Manager Administration.
For example on WFO web management page, left pane, Agents menu, i can't see my CXX agents.
Last one, i need to WFO and Qualit Management Recording using documentation (how to use both programs ?)
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