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Quality and WorkForce Management ACD data and some problems

I installed the Quality / Adv Quality Mgt. and than i installed workforce management services. I have access panels each service no problem. But, I constantly getting the following mail from WFO and I do not know how to solve

WFM2001
Message:

The Capture Service is failing to capture ACD data.

Action: Contact technical support.

Other problem; I can't see anything about my agents, teams or etc. when i open WFO web management page or Quality Manager Administration.

For example on WFO web management page, left pane, Agents menu, i can't see my CXX agents.

Last one, i need to WFO and Qualit Management Recording using documentation (how to use both programs ?)

Thx....

1 REPLY
Super Bronze

Quality and WorkForce Management ACD data and some problems

Hi

Documentation is here : http://www.cisco.com/en/US/products/ps8293/tsd_products_support_series_home.html

It would appear you haven't set up the SQL connection as directed in chapter 3 of the install guide.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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