Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Quality Management Administrator

Hello all.. i'm having an issue changing roles for a user in QM admin.  This user was an agent and has since moved dept and is now in a group that doesn't require her to log into agent but the manager does have their calls being recorded.  So basically a knowledge worker.. but the user is stuck as an agent and all my options are grayed out to make any changes.

I have completely removed her from being in an agent in UCCX

 

Everyone's tags (1)
5 REPLIES

Can you try to synchronize

Can you try to synchronize the databases from the QM Administrator. In the file tab and then click the synchronize databases option.

New Member

Hello.. yup I did try the

Hello.. yup I did try the database synch.. but still nothing..

New Member

When all else fails reset the

When all else fails reset the CCX engine after hours outside of production. She'll be removed after the reboot.

New Member

What version of QM and UCCX

What version of QM and UCCX are you using?

Did you also remove this individual from the Inactive agents in UCCX? Remove Inactive agents and then resync the Database from the QM Administrator.

Please rate if this helps.

Jason

New Member

Hi.. I checked the list and

Hi.. I checked the list and she doesn't even show up in their!!...

182
Views
0
Helpful
5
Replies
CreatePlease login to create content