Re: Quality Management for recording remote agent's calls
Will your remote agents just be utilizing CAD along with IP Communicator at home over VPN? If so, you just install the QM agent app on the PC and it will work just as if the agent was on your local LAN.
if your remote agents have a soho router with a nailed up VPN to your corporation and they use a hard IP phone. Same thing applies, assuming the NIC is supported by QM, install the QM agent app on the agents PC and it will sniff the traffic from the back of the just as if the agent was on premise.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.