Is there any method to configure Multi-level Administration for Quality Manager Administrator?
The help files seem to indicate that only the administrator account created during installation can be used to administer the system (and that only 1 concurrent login is possible).
I have a situation where a client has an end user they wish to manage the addition and removal of people from workflow rule (ie, to manage the number of calls logged by their agents across 3 different "Tiers" - with more experienced staff configured for a lower level of recorded calls).
We would like to avoid giving the user full administrative access to Quality Manager Administration if possible, and at the very least just grant a second account administrative rights.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...