could you please help me to understnad or trouble shoot the outbound dialer issue which i am faicng in my setup.
1. we have SIP dialer (UCCE 8.5.4) dialing in Preview direct mode. i am facing issue that agents are getting calls after waiting long time. (ie, delay in recieiving the call from dialer).what may be the cause of the same, how can i trouble shoot it.
2. what is the need of node LAA in the Agent reservation routing script?
RE 1: can you please turn up tracing for the Dialer component, have an agent log in and wait till the moment the agent gets a reservation call. Dump the logs and post them to here.
RE 2: please post a screenshot of your reservation script. The Select node is supposed to be used with the Skill Group node, it's needed to choose the right algorithm to find an available agent (in this case, it's the Longest Available Agent - LAA).
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...