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Query how many agents are logged in rather than ready or not ready

Does anyone know of a way to determine if an agents are logged in as opposed to being Not Ready or Ready?

2 REPLIES
VIP Super Bronze

Re: Query how many agents are logged in rather than ready or not

Sure; use the same Get Reporting Statistic and select Logged On Agents from the Field property.

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New Member

Re: Query how many agents are logged in rather than ready or not

IPCC Express or Enterprise?

in Express use the Get Reporting Stats CRS node for Agents Logged on.

in Enterprise, use the SkillGroup variable for Logged on from the Formla Editor

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