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Query on CTIOS Agent states:

Hi,

In an IPCC Enterprise, when does the Agent become available?
What is the difference between Agent Ready state and Agent Available.


Thanks,
Srinivas

1 REPLY
Green

Re: Query on CTIOS Agent states:

enum Value

Description

Numeric Value

eLogin

The agent has logged on to the ACD. It does not necessarily indicate that the agent is ready to accept calls.

0

eLogout

The agent has logged out of the ACD and cannot accept any additional calls.

1

eNotReady

The agent is unavailable for any call work.

2

eAvailable

The agent is ready to accept a call.

3

eTalking

The agent is currently talking on a call (inbound, outbound, or inside).

4

eWorkNotReady

The agent is performing after call work, but will not be ready to receive a call when completed.

5

eWorkReady

The agent is performing after call work, and will be ready to receive a call when completed.

6

eBusyOther

The agent is busy performing a task associated with another active SkillGroup.

7

eReserved

The agent is reserved for a call that will arrive at the ACD shortly.

8

eUnknown

The agent state is currently unknown.

9

eHold

The agent currently has all calls on hold.

10

From the CTIOS Developers Guide.

Regards,

Geoff

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