04-09-2010 08:49 AM - edited 03-14-2019 05:33 AM
Hi,
In an IPCC Enterprise, when does the Agent become available?What is the difference between Agent Ready state and Agent Available.
Thanks,Srinivas
04-09-2010 11:20 AM
enum Value
Description
Numeric Value
eLogin
The agent has logged on to the ACD. It does not necessarily indicate that the agent is ready to accept calls.
0
eLogout
The agent has logged out of the ACD and cannot accept any additional calls.
1
eNotReady
The agent is unavailable for any call work.
2
eAvailable
The agent is ready to accept a call.
3
eTalking
The agent is currently talking on a call (inbound, outbound, or inside).
4
eWorkNotReady
The agent is performing after call work, but will not be ready to receive a call when completed.
5
eWorkReady
The agent is performing after call work, and will be ready to receive a call when completed.
6
eBusyOther
The agent is busy performing a task associated with another active SkillGroup.
7
eReserved
The agent is reserved for a call that will arrive at the ACD shortly.
8
eUnknown
The agent state is currently unknown.
9
eHold
The agent currently has all calls on hold.
10
From the CTIOS Developers Guide.
Regards,
Geoff
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