According to the âCisco Unified Contact Center Express CTI Protocol Developer Guide Cisco Customer Response Solutions Version 1.2â, Queue statistics confirmation for the request that sent to the server should have all the statistics values in the order specified in the document.
But HandledCallsToday and OldestCallInQueue statistics have different values in their respective places.
â¢ Instead of giving time value in âOldest call in queueâ the server returns total number of calls handled that day.
â¢ In place of HandledCallsToday statistics, server returns time value
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...