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Query on Queue Statistics in UCCX

According to the “Cisco Unified Contact Center Express CTI Protocol Developer Guide Cisco Customer Response Solutions Version 1.2”, Queue statistics confirmation for the request that sent to the server should have all the statistics values in the order specified in the document.

But HandledCallsToday and OldestCallInQueue statistics have different values in their respective places.

• Instead of giving time value in “Oldest call in queue” the server returns total number of calls handled that day.

• In place of HandledCallsToday statistics, server returns time value

Is that the known issue? Is there any fix for it?

  • Contact Center