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New Member

Question about IPCC solution

Hi friend!

I have some question related to IP-IVP & Development application.

Q1: Does IP-IVR function in Cisco Unified Contact Center Express support Oracle? If YES, Which Oracle versions does it support?

Q2: Beside the way to develope an IP-IVR script by CRA Editor, is there any other ways to do it?

Q3: Cisco IP Contact Center really an umbrella solution. If I have requirements below, what are the components that I should buy?

- less than 100 agents

- Voice mail support

- IP-IVR (with developing tool)

- CTI (with developing tool)

- 4 E1

Thanks

2 REPLIES
Silver

Re: Question about IPCC solution

Yes, IP-IVR function in Cisco Unified Contact Center Express supports Oracle

New Member

Re: Question about IPCC solution

IPIVR supports ODBC based databases, inc luding Oracle, since the ODBC client is provided by Oracle, so all Oracle version shall work.

There is no way to develop IPIVR scripts other than CRA script editor.

I believe IPCC Express/Unity/CAD are good enough for those requirements, however I am not sure what is your CTI requirement.

Wei

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