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Question about "gold" and common customer in the same queue

Hi,all

I have one question about how to accomplish the differentiation service in IPCC 7.0.

If all of the agents are busy,One "gold" customer and one common customer call the call center and they are all in queue.Then one agent is ready.How can I ensure the "gold" customer can get service firstly?Which method can used to accomplish the goal?

Thanks!

1 REPLY
Gold

Re: Question about "gold" and common customer in the same queue

Hi,

You can use the 'Queue Priority' node, in the Script Editor to give more or less priority to a queued call. Take a look to the node help.

Hope this helps,

Juan Luis

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