Question about "gold" and common customer in the same queue
I have one question about how to accomplish the differentiation service in IPCC 7.0.
If all of the agents are busy,One "gold" customer and one common customer call the call center and they are all in queue.Then one agent is ready.How can I ensure the "gold" customer can get service firstly?Which method can used to accomplish the goal?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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