When I use the Webview to view the Agent Task Detail Activity Report, I find one skill group which I have not created. The skill group name is CCMPIM.Cisco_Voice.default.01398(5000). I think it is created by the system itself. So I want to know what is skill group used?
Re: Question about unknown skill group in IPCC 7.0
Thank you for relay.
I have aksed the cisco engineer.He asks me to refer to The IPCC Reporting Guide for more information.
The Role of the Default Skill Group in Reporting
The default skill group acts as a bucket to capture information about voice calls not routed byICM/IPCC routing scripts or if a skill group is not specified in a routing script. For example, if the Agent to Agent node is used in a routing script for agent to agent dialing, data is gatheredfor the default skill group.
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...