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Question on changing device pool settings in CUCM for UCCX

Paul McGurn
Level 6
Level 6

In reviewing our as-built system, I noticed that UCCX was using the default date/time group CMLocal instead of a custom one as recommended.  I'd like to change this, but I wanted to know if I'd have to reset the device pool for UCCX, and if so, what kind of impact that would actually have on call processing, if any (so I can schedule the maintenance over the weekend vs. just after peak hours).

Any insight is much appreciated.

2 Replies 2

Chris Deren
Hall of Fame
Hall of Fame

SO, you are not changing DP but only date/time group within DP? 

You will need to reset the ports so do this after-hours.

But as a side note the time/date group is irrelevant for cti ports as they do not use it for anything.

Chris

Understood on the ports.  Assuming DP > view > rest will do that.  Regarding the usage of date/time, it's more to be inline with best practices (so TAC has nothing to push back on), and also, this date time setting is used for reporting, so I don't want CMLocal's OS-level stuff to get potentially pushed to UCCX (CMLocal resets every time CUCM is restarted).

Thanks for the insight, I'll plan accordingly.

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