Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Bronze

Question on changing device pool settings in CUCM for UCCX

In reviewing our as-built system, I noticed that UCCX was using the default date/time group CMLocal instead of a custom one as recommended.  I'd like to change this, but I wanted to know if I'd have to reset the device pool for UCCX, and if so, what kind of impact that would actually have on call processing, if any (so I can schedule the maintenance over the weekend vs. just after peak hours).

Any insight is much appreciated.

  • Contact Center
2 REPLIES
Hall of Fame Super Silver

Question on changing device pool settings in CUCM for UCCX

SO, you are not changing DP but only date/time group within DP? 

You will need to reset the ports so do this after-hours.

But as a side note the time/date group is irrelevant for cti ports as they do not use it for anything.

Chris

Bronze

Question on changing device pool settings in CUCM for UCCX

Understood on the ports.  Assuming DP > view > rest will do that.  Regarding the usage of date/time, it's more to be inline with best practices (so TAC has nothing to push back on), and also, this date time setting is used for reporting, so I don't want CMLocal's OS-level stuff to get potentially pushed to UCCX (CMLocal resets every time CUCM is restarted).

Thanks for the insight, I'll plan accordingly.

679
Views
4
Helpful
2
Replies
This widget could not be displayed.