Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Question to IPCC enterprise GURUS

Is the Cisco Callmanager 6.x compatible with IPCC enterprise 6.0? I just went through the compatibility matrix of IPCC enterprise and the Callmanager 6.x is not mentioned under the IPCC 6.0.

We have an IPCC enterprise 6.0 (with IVR 3.5) and Callmanger 4.1, we want to upgrade to IPCC 7.2 and CCM 6.1.

We are planning to upgrade the Callmanager first (from 4.1 to 6.1) then IPCC(from 6.0 to 7.2). But as it turned out the IVR version which we actually have 3.5 is incompatible with the new Callmanager 6.1.

So the Upgrade Path should be the inverse: IPCC first then the Callmanager?

1 REPLY
New Member

Re: Question to IPCC enterprise GURUS

No CM 6.x is not compatible with IPCC Enterprise 6.0

There is no upgrade path from IVR 3.5 to IVR 5.0

So upgrade the Call Manager and IPCC Enterprise to CM 6.X and IPCC 7.2. Do a fresh install of IVR 5.0 and convert the scripts. I hope it helps.

104
Views
0
Helpful
1
Replies
CreatePlease login to create content