there will be a lot of questions based on the customer enviromment and thier needs. there is a ROI calculator available on cisco's site that you might use. i tried it a few times but it needs a lot of detailed information from the customer to get a better picture.
normally if im pitching a solution i involve my Cisco rep immediately.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...