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New Member

Questions regarding IPCC setup

Hi

I need to know how IPCC is setup. is this a collection of programs including CCM or is it a single program. What packages are necessary and where can I find the part numbers for these programs?.

Thanks in advance.

2 REPLIES
Hall of Fame Super Silver

Re: Questions regarding IPCC setup

Which IPCC are you referring to? You have 2 options, IPCC Enterprise and Express. For Enterprise you need the following components: CallManager, ICM Router, ICM Logger, ICM Administrative Workstation, Historical DB, ICM Periphial Gateway, IP-IVR or Cisco Voice Portal. Some of these can coexist on one the same server. You can also create duplexed environment.

As to IPCC Express, all you need is the IPCCX software that can be loaded on the same server as Callmanager (not recommanded). With new version 4.0 you can also build redundant system.

Link to IPCC Enterprise docs:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html

Link to IPCC Express docs:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

Chris

New Member

Re: Questions regarding IPCC setup

Thanks for the reply

I was looking for the Enterprise solution. For this software, you have specified the software needed. How many packages must I install for this scenario.

Could you please specify what product numbers I would for this solution

thanks

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