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New Member

queue messages for IPCC Express 4.0

When I have callers in a queue, I want them to hear a message/music for 30 seconds. After the 30 second interval, I want to play another message asking the caller if they would like to continue to hold - or leave a message. If they continue to hold, I want to continue playing the message/music from the point it left off previously. Is this possible? Has anyone been able to do this?

To clarify, I am able to play the music/message on hold - I'm just unable to pick it back up again from where it left off.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Blue

Re: queue messages for IPCC Express 4.0

Well, this is a tricky one. If you are going to use the hold/unhold steps to play the message/music then this is not possible.

If you are going to use .wav files and the Play Prompt step you would have to manually splice up the message/music into seperate files and play them that way.

please rate helpful posts.

adignan - berbee

2 REPLIES
Blue

Re: queue messages for IPCC Express 4.0

Well, this is a tricky one. If you are going to use the hold/unhold steps to play the message/music then this is not possible.

If you are going to use .wav files and the Play Prompt step you would have to manually splice up the message/music into seperate files and play them that way.

please rate helpful posts.

adignan - berbee

New Member

Re: queue messages for IPCC Express 4.0

Thanks - that's what I thought. I went ahead and spliced up the message/music into seperate files.

Robb

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