Here are some older UCCX scripts to use with documentation.
For me, I used ICM to store "Call.PeriphiralVariable8" to "CallType.Sales_CT.RouterLongestCallQ" then call "Play_Wait_Time.aef" IVR script to play the wait time for the Sales_CT script.
In your case, you could store "Call.PeriphiralVariable8" to "CallType.xxxxxx.RouterCallsQNow+1" and modify the promts to read it back. Also, you may need to use "SkillGroup.xxxxxx.RouterCallsQNow+1" depending on your scripting.
Also, search for Expected Wait Time, lots of posts to use as reference...
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...