My call center wants to route incoming calls to a single 800 number based on the area code of the callers. Basically, I need to split all of the area codes of the us into 3 groups, and then route to each group/csq. I know how to get the caller info, but I don't see any way in the script to parse out the first 3 digits and create a variable based on that. Then I would run that variable against a databse or flat text file and assign the call to a particular csq/skill...
If anyone has any ideas on how I might do this, please let me know. Thanks
depending on the version of UCCX you either have to use the java step as described by Geoff (+5 for excellent post), or with newer versions starting with 4.0 you can do the "split" in any step, i.e. set varaible, if statement, etc. After words the best option as suggested would be to use db dip to look up the appropriate CSQ you need to send the call to. Keep in mind that in order to do db dips you need to be running Premium edition of UCCX, otherwise your other again as described by Geoff would be xml file.
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