I was wondering if anyone ever tested or noticed whether the queue time for an individual call was reset once the call was failed to be answered by an agent and sent back to the queue through the select agent step?
Call comes in goes to select agent - call gets queued - waits in the queue for 40 seconds - agent becomes available - call gets redirected to available agent - agent fails to answer call - call goes back to select agent and gets requeued.
Does the 40 seconds or more stay with call or does it get reset?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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