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New Member

Queue to skill Group Failure

we are using IPCC 7.1.4 with CVP 3.1 , the issue is that about half of the calls that routed to agents failed before reaching the agent, exaclty they faild on the failed path of queue to skill group node, I donot knlow the reason behind that, but in mind that this happen after addining new 2 E1 to that call center.

attached is the screen shot

2 REPLIES
Green

Re: Queue to skill Group Failure

Is there a "Condition If" in that Q2SG node?

Regards,
Geoff

New Member

Re: Queue to skill Group Failure

no

Sent from my HTC

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