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New Member

Queue to Skill Group Properties

Hello,

In the Queue to Skill Group Properties, the "Consider If" column under the "Queue" tab is set to 1 (see attachment). This is how my predecessor had created the formula. Does 1 mean "if loggedOn>1" or at least 1 avail agent?

Thanks,

Matt B

4 REPLIES

Re: Queue to Skill Group Properties

This means to always consider it, to be honest you don't need to put a 1 and can leave it blank.

david

New Member

Re: Queue to Skill Group Properties

Thanks David!

Green

Re: Queue to Skill Group Properties

It's a "consider if" clause, so although putting "1" doesn't make much grammatic sense, it is certainly syntactically correct, since true=1. 

I sometimes write "1=1" just to amuse myself.

Regards,

Geoff

New Member

Re: Queue to Skill Group Properties

Thanks Geoff,

Matt B

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