08-18-2010 10:00 AM - edited 03-14-2019 06:18 AM
Hello,
In the Queue to Skill Group Properties, the "Consider If" column under the "Queue" tab is set to 1 (see attachment). This is how my predecessor had created the formula. Does 1 mean "if loggedOn>1" or at least 1 avail agent?
Thanks,
Matt B
08-18-2010 10:21 AM
This means to always consider it, to be honest you don't need to put a 1 and can leave it blank.
david
08-18-2010 10:34 AM
Thanks David!
08-18-2010 03:45 PM
It's a "consider if" clause, so although putting "1" doesn't make much grammatic sense, it is certainly syntactically correct, since true=1.
I sometimes write "1=1" just to amuse myself.
Regards,
Geoff
08-19-2010 06:35 AM
Thanks Geoff,
Matt B
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