I have two different call types that queue to seperate skill groups. Each skill group is comprised of the same set of agents. We want to treat these calls differently and I have been told not send calls to "skill b" until an agent in "skill a" is avail for 45 seconds. That I can do.
My problem is when queueing calls I do not want the call to come out of queue until "skill a" becomes avail for 45 seconds. I am currently doing this by queueing the call for 15 seconds to a third "dummy" skill group and then having an "IF" node check to see if skill group a is avail for 15 secs and if so then the calls is routed to an agent. But this loops my 15 second music on hold and sounds bad. Is there some way to have music being played while the system is checking the availability of agents?
Maybe I am not using the "if" statement in the Queue node properly. But if I put something in there then the call doesn't queue at all.
You can put a "Call Hold" Step and then a "Delay" Step for the length of time you want the caller to be put on hold. This will utilize the Call Manager Hold music for the length of time set in the "Delay" step. You could also record a wav file for the length of time you wanted the music to be played
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
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Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...