Queueing to a SG by Dialed Number using a consider if
I'm trying to write a script that will queue to a specific skill based on the ICM dialed number. I'd like to this all in one queue node using the consider if option. I have 50 skills to put in this script so I'd rather not have to do a DN check and then send it to a queue node containing just one skill.
Below is the formula I have set up, which is not working:
Re: Queueing to a SG by Dialed Number using a consider if
Yes. You can do this. I just tested this and it works just fine. I just used a Queue to Skillgroup node, added few rows, each going to a different skillgroup based on a different call.DialedNumberString. I had all the DN's coming into the same script. Worked perfectly. I tried this on IPCC 6.0
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.