I am trying to queue a call to a skill group but in a dinamic way, using a variable. That is, when a call comes into IPCC, we dblookup callers profile and the profile is including the skill group to queue. So, in ICM nodes I have to use a variable in the queue node instead of a configured skill group but it is no possible using an expression (as it is in Route select Nodes and queue to agent).
You are almost right, I am trying to get queue functionality before sending the call to an extension (or a group of extensions) in Call Manager. So it is a "ficticious" queue just for announcments. I thought in the Queue to Agent but I need to consult from ICM scripts the information of the queue.
Anyway I think I have the key. I will use queue to agent node (indirect) and CallType information for getting the queue state.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...