I am in the design phase of an ipcc 7.5 with CVP 7.0 project. The intended customer is a travel agency with presence in more than one country and agents speaking different languages and having different work skills.
A skill combination required by an agent might be as follows:
Language:Arabic Country:Kuwait Work Skill1:support Work Skill2 :sales
How can i queue a call to a group of agents that has the above skills?
For a long time Cisco have referred to a concept called "N-dimensional routing" as being on their enhancement list. In fact, this was rumoured to be coming in version 7.x, but it did not. Then 7.5, but no. Then 8.x, but I don't think so. Now why is this? I reckon the reason for the delay is because this enhancement is VERY HARD to do. Anyway, that's an aside.
The only way I know is to build the matrix yourself, and assign skills. This is ugly but works.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...