I'm using UCCX 5.0(1), and CRA editor. I need to make an script for queuing some calls but I'm having trouble. I already define some Contact Service Queues in RmCm Subsystem. Also I make some basic queuing script,but I can't find the way of how to link or say to the script which CSQ to use?
You need to use a select resource step from the IPCC Express folder. Best thing to do is then create a variable called for example, CSQ. Make it a parameter then you can change the CSQ dynamicaly from the CRSAdmin page. I would also recommend looking at the templates that come with the CRS editor. If you go to File->New->Queuing->Simple Queue. Finaly if you havent already you should really read "Cisco CRS Scripting and Development Series: Volume 1, Getting Started with Scripts 5.0"
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...