Re: "pop on phone screen" via XML based on ICM information?
it is available via IP Phone Agent and you need a whole middleware to have it, that was built for you in the product, I suspect it is quite challenging to make sure the data gets updated and transferred with the call.
Lot easier to display it on the CTIOS agent softphone or the Siebel bar, via the CDATA option in the Siebel driver.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...