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"Undo" Call Handled IPCC

Hello,

Is there a way to remove the call handled flag from the Set Contact Info step once you have marked a call as handled?

Thanks,

Matthew

1 ACCEPTED SOLUTION

Accepted Solutions

Re: "Undo" Call Handled IPCC

No.

But you could hold your intent to mark the call as handled in a variable:  is_handled = true | false

Then at the very end of the script (or upon ContactInactiveException) you can mark the contact as handled based on the value of your variable.  This way, it's like a soft marking.  BTW, you get a few seconds after the call ends to mark the contact, but not long, so don't dilly dally!

Anthony Holloway

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2 REPLIES

Re: "Undo" Call Handled IPCC

No.

But you could hold your intent to mark the call as handled in a variable:  is_handled = true | false

Then at the very end of the script (or upon ContactInactiveException) you can mark the contact as handled based on the value of your variable.  This way, it's like a soft marking.  BTW, you get a few seconds after the call ends to mark the contact, but not long, so don't dilly dally!

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
Community Member

Re: "Undo" Call Handled IPCC

That's a great idea!

Thank you very much.

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