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Ragarding IPCC

Hi All,

I am vey much interested in IPCC.

I have 3 years of exp in Cisco VoIP but not in contact centre products.

Now we have got a new customer with UCCX support,

I would like to get in to contact centre and would like to get some advise from you.

What are the cisco contact centre solutions?

Now i am aware of adding new agent and the various applications and in UCCX.Would like to learn deeply and please suggest some meterials to get master here.

Also heared about contact centre development.Even thoug I dont have any experience in development,I am interested un that too..please help us to understand about this and the future of this..

..thanks alot in advnce

Regards,

Saif

1 REPLY
Hall of Fame Super Silver

Ragarding IPCC

I suggest you start by reading Cisco docs from Cisco website, just like with other UC applications there is SRND, admin guides, install guides, end user guides, development guides, etc.

Also, Cisco training partners offer various training classes on UCCX which you can attend.  Let us know if you have a specific question or need for further guidance.

HTH,

Chris

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