Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

RCD or TCD for CUIC abandoned and handled

Hi Pros,

I have a doubts regarding which table should I use to create a SQL query for CUIC report to show the following:

Based on Call Types:

How many calls are handled as, let's say, FCR,

How many times certain number called (during the day),

If it is handled last time he/she called.

And, (only an idea for now) to export abandoned numbers to dialer.

Which one is more valid or legit for this: TCD or RCD

Does RCD shows everything I need to cover with 448 code ... etc

Or Shoud I go with TCD and CallDisposition and CallDispositionFlag codes.

What are your experiences and opinions?

Thank you all

Cheers

V

1 REPLY

RCD or TCD for CUIC abandoned and handled

RCD is recorded to when the call routes, TCD is recorded to when the call terminates. If you want data on handled calls, you need to use the TCD - a call is not "Handled" until both parties hang up.

-Jameson

-Jameson
277
Views
0
Helpful
1
Replies
CreatePlease to create content