What is the best way to schedule some time to relicense CAD? Earlier this year we purchased 10 additional licenses that we'd like to get added to the PG. Do we need an outage window to restart any of the PG services?
On the CAD server you would use the License Manager app to install the new licensing setup. The partner who installed the system has to do this for you as they have permission on the Calabrio licensing web site to issue the new license config.
If I recall correctly, this will take immediately - you will see the License Manager app report the new number of licenses. But you may want to stop and restart the LRM service afterwards although I don't believe this is necessary. I would do this after hours when all the agents have logged out.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...