11-20-2006 02:35 PM - edited 03-14-2019 12:16 AM
anyone seen the following issue when trying to do a reactive script debug remotely on IPCC 4.5
Engine hostname list is empty
check the LDAP for enabled CRS engines
Thanks,
Erik
11-27-2006 06:21 AM
Try this:
From the Cisco Intelligent Contact Management (ICM) Configuration Manager, choose Tools > List Tools > Network Voice Response Unit (VRU) Script List.
Temporarily increase the value in the Timeout field for the script.
11-27-2006 07:00 AM
Im sorry I should have specififed this is the Express platform version 4.5
12-01-2006 02:02 PM
I am running into the same issue, TAC says its DNS related (the second NIC picked up a DHCP address that became related to the LDAP somehow), still awaiting some kind of resolution, I have rebooted the machine, reset and cleared DNS and disabled that bothersome NIC, error has not changed. Running 4.5 CRS with CCM 5.03
06-11-2007 10:21 AM
Ever find an answer for this? I saw this today on a new install.
07-30-2007 02:46 AM
Guys,
We are facing the same problem. Did anybody resolve this? We are using IP IVR 4.5.
Gokul
07-30-2007 07:38 AM
For us, it ended up being a port issue between VLANs.
07-30-2007 08:13 AM
Hi,
It is good to know that there is a fix to this problem :) Having said that, what causes this error? Does the client machine and the Server need to be in the same VLAN? Are there any other restrictions like this? Like for example, do they have to be in the same domain?
The client machine is able to login to the server ( as in the client CRS editor is able to login to the server), so what is the reason for the error?
Thanks in advance
Gokul
09-04-2008 11:15 AM
Can you elaborate on what the issue was with the ports and vlans? Do you mean that the port the server was on and the ports the phones are on are in 2 different vlans?
07-30-2007 08:22 AM
did you try installing the crs editor in some other server(in the same network and domain) other than the crs server.
08-02-2007 04:04 AM
hi,
guys i couldnt find a solution for this problem, so i re-installed. now my isuues is resolved.thanks
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